Policyholder portal
We are preparing online access so you can check your policies, receipts and claims whenever you want. In the meantime, we sort everything out with you on WhatsApp or by phone.
What you will be able to do
- See your current policies and their renewal dates.
- Download your policy, receipts and invoices.
- Follow the progress of your claims and reimbursements.
- Send us the documents for a claim or request.
- Get a reminder before a payment or your policy is due.
Coming soon
Online access is not open yet
When it opens, you will sign in from this site with the username we give you. We will let you know through the contact details we have on file.
In the meantime, we do this with you
Report a claim
Which number to call for your insurer and what to do right away.
Go to ClaimsAsk for your policy or a receipt
We send you a copy of your policy, receipts or invoices.
Ask on WhatsAppRenew or make a change
Renewal, payment method, beneficiaries or contact details.
Message us on WhatsAppDispute a payment
If the insurer denied, reduced or delayed your payment.
How to file a complaint
Protect your data
- We will only ask you for documents through the phone numbers and email addresses shown on this site.
- We will never ask for passwords, PINs, verification codes or your full card number.
- If someone writes to you on behalf of 1SEGUROS and asks you to pay into a personal account, don't pay and let us know.
Are you an agent with our agency?
Agent portal