Frequently asked questions

An insurance agent is authorized by Mexico's National Insurance and Bonding Commission to advise you and arrange policies on your behalf. Because we work with several insurers, we compare options for you and support you during the policy term and in claims.

With 33 companies, including AXA, GNP, Quálitas, MAPFRE, Allianz, Chubb, SURA, Zurich, HDI, Banorte, MetLife, Bupa and Insignia Life, plus the bonding companies Dorama and Sofimex.

Yes. We serve clients across Mexico and foreigners by WhatsApp, phone and email, in Spanish and English.

It is the amount you pay when a claim occurs before the insurer pays the rest. A higher deductible usually lowers the price of the policy.

It is the percentage of the medical bill you pay after the deductible, usually up to a cap. Each plan sets its own percentage and cap.

Usually not. To drive in Mexico you need a policy from a Mexican insurer. We can issue one for days, months or a year.

Get to safety, call your insurer's claims line and wait for the adjuster. Then message us on WhatsApp and we will support you through the process.

Most insurers allow annual, semiannual, quarterly or monthly payments, and some accept interest-free installments on credit cards. We tell you the options for each policy.

First we help you sort it out. You can also go to the insurer's Specialized Service Unit or to CONDUSEF, which protects users of financial services.